Refund policy

Last updated: 28 October 2026

This policy explains when you can get a refund for After Amen: Act and Become by Elsie Sophia, bought through talentbaseafrica.online. Payments are processed by Nestuge on our behalf. In this policy, “we” means Elsie Sophia.

The online edition (₦4,500)

The online edition is delivered instantly: as soon as your payment goes through, you get access to read the book in your browser. Because of this, we don't offer refunds if you simply change your mind after access has been delivered.

You are entitled to a full refund if:

• you were charged more than once for the same purchase (we refund the extra payment)
• you paid but never received access, and we can't fix it within 3 working days of you telling us
• a technical problem on our side stops you reading the book, and we can't fix it within 3 working days of you telling us

The hardcopy (₦5,500)

We deliver hardcopies within Nigeria. We send your copy out by waybill within 48 hours of payment. How long it then takes to reach you depends on where you are, and we may call the phone number you entered at checkout to arrange delivery.

• Cancelling before dispatch: if you cancel before your copy has been sent, you get a full refund.
• Damaged, misprinted or wrong item: tell us within 7 days of delivery and send a photo. We'll send a replacement at no cost, or give you a full refund if you prefer.
• Not delivered: if your copy hasn't arrived within 14 working days of payment, tell us and we'll resend it or give you a full refund.
• Wrong address given at checkout: if a delivery fails because the address or phone number entered was incorrect, we may need to charge for redelivery. We'll tell you the cost before resending.

We don't offer refunds for change of mind once a hardcopy has been dispatched.

The TalentBase Africa community

Community access comes free with every order. If someone is removed from the community for breaking its rules, this doesn't entitle them to a refund for the book.

How to ask for a refund

Contact us on WhatsApp at +234 916 291 8695, by email at talentbaseafrica@gmail.com, or message TalentBase Africa on Facebook. Please include:

• your full name and the email address you paid with
• the date you paid and which edition you bought
• what went wrong, with a photo if your hardcopy arrived damaged

We'll reply within 2 working days.

How refunds are paid

Approved refunds are paid back to your original payment method through Nestuge. Please allow 5 to 10 working days for the money to reach you, depending on your bank.

Disputes

If something has gone wrong, please contact us first. We can usually sort it out faster than a bank dispute or chargeback.

Changes to this policy

We may update this policy from time to time. The version on this page applies to purchases made while it was published.